Black screen comes up when scanning credit card

I have an iPhone 6 and whenever I go to pay with a credit card and use the 'scan credit card' feature on Safari, a black screen comes up. It is a black screen with the white outline of a credit card and states 'position card in this frame', but everything else is black. The camera is not covered or anything and I've done a hard restart. It's been going on for a couple of months now.


I used to be able to use the feature (it is awesome!) but I think I selected a privacy setting that disabled it or it could be a software glitch.


Thank you for any help!

iPhone 6, iOS 8.1.3, Verizon 16 GB

Posted on Feb 20, 2015 1:52 PM

Reply
6 replies

Feb 22, 2015 7:41 AM in response to jsnaktz

Hi jsnaktz,

The resource below explains how to add your credit card info to Passport for the new Apple Pay feature.

Set up and use Apple Pay - Apple Support
http://support.apple.com/en-us/HT201239


If you need to reset your settings on the iPhone, follow these steps:

Reset iPhone settings - iPhone
http://help.apple.com/iphone/8/#/iph7a2a9399b


Reset iPhone settings. Go to Settings > General > Reset, then choose an option:

Reset Location & Privacy: Resets the location services and privacy settings to their defaults.


Reset All Settings: All your preferences and settings are reset.


Have a great weekend,

- Judy

Jun 16, 2016 1:32 PM in response to judysings

Judy,

I have the same problem as jsnaktz, and your response is not helpful. I have apple pay enabled, and I have added my credit card to apple pay. This problem occurs within Safari. When purchasing from within safari, safari recognizes that the fields are for entering credit card information. Here is CNETs tutorial to do it: http://www.cnet.com/how-to/scan-your-credit-card-instead-of-keying-in-number-for -purchases-in-ios-8/


But - when I select the option to scan, it activates the camera but the camera field is black. It doesn't work.

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Black screen comes up when scanning credit card

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